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Outreach events that display T18: at the beginning of the title indicate that the session information applies primarily to providers in IL and WI
Outreach events that display J6: at the beginning of the title indicate that the session information applies primarily to providers in IL, MN, and WI
Outreach events that display J13: at the beginning of the title indicate that the session information applies primarily to providers in CT and NY

Note: All training/event times are shown in eastern time (ET) unless otherwise shown in the Location column of the event.

March 2012

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	March 14, 2012

Start Date and Time	Event Details	Location
Wednesday, March 14, 2012
10:00 AM - 11:30 AM	Interactive Voice Response (IVR) application Updates The Centers for Medicare & Medicaid Services (CMS) requires that Medicare contractors offer self-service options to their providers for general inquiries. CMS also requires providers to utilize those self-service options to research common issues. As a result, National Government Services has developed an IVR system to assist you in answering a number of general questions. The IVR uses natural language and text-to-speech technology that responds to your voice. Touch tone is also available throughout the application, as needed. During this session, we will review the options that the IVR offers providers and the type of information that can be accessed through the IVR. We will also provide IVR tools to enhance and maximize your IVR experience.	Webinar
1:00 PM - 2:30 PM	Medicare Secondary Payer (MSP) Conditional Billing Are you frustrated because you don't know how to bill Medicare when the primary payer has been billed but has not made payment? Knowing when and how to submit claims to Medicare in these situations will maximize your facility's cash flow. In this session, we will review the appropriate form locators on the UB-04 (CMS-1450) claim form that providers must complete when submitting Medicare Secondary Payer (MSP) conditional claims to Medicare. Conditional claims may be submitted to Medicare when the primary payer has been billed but has not made payment for a valid reason or has not made payment promptly (within 120 days in accident-related situations). Claim scenarios will also be provided. Although not required, it would be helpful for attendees to be familiar with the following conditional billing resources that are available on our Web site under the Medicare Secondary Payer tab under the Claims Menu (left Navigation): MSP Conditional Billing Process MSP and Conditional Claims Billing Code Reference This course will not include detailed electronic claim (837I) instructions; however, references to various electronic claim fields as well as electronic claim submission resources will be provided.	Webinar