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  • Outreach events that display J6: at the beginning of the title indicate that the session information applies primarily to:
    • Part A and Part B providers in IL, MN, WI
    • the home health and hospice contract for the states of AK, AZ, CA, HI, ID, MI, MH, NV, NJ, NY, OR, WA, WI, and the U.S. Territories of American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and U.S. Virgin Islands, and
    • the Part A functions for freestanding federally qualified health centers (FQHC) nationwide (serving over 4,000 FQHCs in 44 states)
  • Outreach events that display JK: at the beginning of the title indicate that the session information applies primarily to:
    • Part A and Part B providers in CT, MA, ME, NH, NY, RI, and VT, and
    • the home health and hospice contract for the states of CT, MA, ME, NH, RI, and VT

Note: All training/event times are shown in eastern time (ET) unless otherwise identified in the Additional Information section of the Event Details.

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Interactive Voice Response (IVR) application Updates
Start Date: 3/14/2012Start Time: 10:00 AM
End Date: 3/14/2012End Time: 11:30 AM
Event Description

The Centers for Medicare & Medicaid Services (CMS) requires that Medicare contractors offer self-service options to their providers for general inquiries. CMS also requires providers to utilize those self-service options to research common issues. As a result, National Government Services has developed an IVR system to assist you in answering a number of general questions. The IVR uses natural language and text-to-speech technology that responds to your voice. Touch tone is also available throughout the application, as needed.

During this session, we will review the options that the IVR offers providers and the type of information that can be accessed through the IVR. We will also provide IVR tools to enhance and maximize your IVR experience.

Location Information:
Webinar
Contact Information:
Name: Jhadi Grace & Beverly Bruner [jgl]
Email: provideroutreachandeducation@wellpoint.com
Attachments For This Event:
    > Interactive Voice Response Application Updates Presentation
Who Should Attend:
Registration and admissions staff as well as billing personnel - smaill providers are encouraged to attend as the topic and format of this event apply to those provider types.
Registration Information:
Pre-registration for this FREE Webinar session is mandatory. Space is limited. Reserve your Webinar seat now at: https://www1.gotomeeting.com/register/876400137
Remarks:
Once registration is completed, an e-mail including instructions for accessing the event will be sent to the e-mail address provided. You will need the link provided in the confirmation e-mail in order to attend. Please do not share your link with others; it is unique to your registration.
Additional Information:
Materials for this session will be added to this Event Details Page two (2) days prior to the event.

This session offers 1 Medicare University Credit

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